{"id":2570,"date":"2018-10-03T09:52:59","date_gmt":"2018-10-02T20:52:59","guid":{"rendered":"https:\/\/www.thesurgery.co.nz\/?page_id=2570"},"modified":"2022-12-09T11:37:31","modified_gmt":"2022-12-08T22:37:31","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.thesurgery.co.nz\/our-process\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[vc_row full_width=”stretch_row”][vc_column][vc_single_image image=”4122″ img_size=”full” alignment=”center”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/6″][\/vc_column][vc_column width=”4\/6″]\n\t\t

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Frequently Asked Questions<\/h2>\n\t\t\t

<\/p>\n\t\t<\/div>\n\t[vc_empty_space height=”40px”][vc_tta_accordion spacing=”15″ c_align=”center” c_icon=”chevron” active_section=”1″ no_fill=”true”][vc_tta_section title=”How much will my restoration cost?” tab_id=”1537490757703-c2a045e1-46a2″][vc_column_text]Much like renovating an old house, it can sometimes be hard to outline the total cost at the start of a project. We ask questions about how you want the car to be restored, fully disassembled and acid dipped. \u00a0Would you like to keep the inside as is and just strip the exterior?<\/p>\n

The biggest unknown for every restoration is the condition of the metalwork. This is really unknown until we have stripped the paint off to get it back to bare metal. Our workflows outline an estimate based on what we can see before its stripped and then reassess again after it\u2019s stripped. Other work can be uncovered as work goes on, which would result in further updates. This is when the estimate would be revised and would be put forward to the client for discussion and approval.<\/p>\n

To get a rough idea of cost, please contact us to discuss your project.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What payment options do you have available?” tab_id=”1537490757747-8edc8789-62e1″][vc_column_text]We offer a range of payment methods including cash, credit card and direct banking transfers. We can also schedule work to coincide with your budgetary requirements. Due to the scale of some projects in the workshop and parts that need to be ordered, we have adopted a weekly billing cycle. This means that regardless of what stage your project is at, all projects will be invoiced weekly for any parts and work that has happened since the previous billing cycle.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you offer offsite assessments?” tab_id=”1537490757788-6a930ef5-df7b”][vc_column_text]Yes, we offer offsite assessments within the Wellington region. Its $250+gst for assessment and we will provide you with a summary and estimate of the work involved in your restoration. Please <\/span>contact us<\/span><\/a> to arrange an offsite assessment.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can you supply an estimate from photos?” tab_id=”1537490757835-dea9f889-b383″][vc_column_text]In many cases, our clients are not able to bring their vehicle to the workshop or are not local to Wellington. To be able to provide you with an estimate, we would request a selection of photos that highlight rusted areas or damage. From these photos, we can put together a rough but detailed estimate. When you are happy with the estimate, we would organise transportation of the vehicle to our workshop. Once here and before any work has been started, we complete another assessment and update out estimate if anything else becomes apparent from physical viewing. All of which would be discussed with the client before beginning any work.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there any risk of the estimate increasing during my restoration” tab_id=”1539480385138-e147434a-fa28″][vc_column_text]We do our best to estimate your project with the extent of our teams combined knowledge and experience.\u00a0But there is always a risk when dealing with old vehicles. It is impossible for us or anyone else to be 100% sure until your vehicle is back to bare steel. Only then is the full extent of the restoration truly known.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long will my restoration take?” tab_id=”1537490757858-b72c8809-49d8″][vc_column_text]How long the project takes, is up to you. If you do not have any budget limitation and would like the work completed as soon as possible, we would discuss and schedule this accordingly. If you do have some budgetary restrictions, we can work with you to find a suitable solution within your proposed timeline. All projects are limited to a minimum of 1 weeks work per month, this means that we can move on and off your project and others in the workshop, keeping the overall project moving forward.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I need to book my vehicle in for work?” tab_id=”1537490757886-04d302e5-d7e3″][vc_column_text]Yes, all projects require an initial estimate to be approved by the owner. At this point, we will discuss available dates to get your project into the workshop.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can you project manage all aspects of my restoration?” tab_id=”1537490757914-02911b2a-b121″][vc_column_text]Our team is there to help you with as much or as little project management, as you require. Some clients like to hunt out and buy parts required themselves, while others are happy to leave it to our team. All of this can be discussed and agreed upon, before any work has begun.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do you source parts for my restoration project?” tab_id=”1537490757942-9d8ff165-a6d8″][vc_column_text]The internet has provided a large field of available options for parts. We discuss whether you want OEM or aftermarket parts. Then we will source parts from either OEM or third-party suppliers. All items purchased will be outlined in detail on the invoices received during your projects restoration.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I am not based in Wellington, can you work with remote clients?” tab_id=”1537490757975-1f2be3a3-c255″][vc_column_text]Many of our clients do not live in Wellington. Each and every one of them is able to keep up to date with their projects progression on a daily basis, via their online project gallery. For more information on this, please go to our Private Online Project Photo Gallery page<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can you collect my vehicle from where I am in New Zealand?” tab_id=”1537490758002-7206f5b2-68cd”][vc_column_text]We can indeed collect your vehicle from anywhere in New Zealand. We will provide you with a quote for collection and transportation to our workshop. Once agreed upon, we will schedule a date for the collection that works for you.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What aspects of my restoration will be handled in house?” tab_id=”1537490758033-3b8df339-6f8f”][vc_column_text]All aspects of your restoration except for acid dipping and sandblasting will be handled in-house in our workshop. In the rare event we need to outsource something, it will be discussed with you prior for approval.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What paint systems \/ products do you currently use?” tab_id=”1537490758065-f7aa2570-9f7c”][vc_column_text]The Surgery use PPG DG (direct gloss) and PPG Envirobase\u00ae High-Performance system as they deliver the best refinishing technology on the market today. Envirobase\u00ae High Performance has set a new benchmark for waterborne paint systems. Standout features include cutting-edge pigments for outstanding colour accuracy and first-class opacity for excellent coverage and easy blending.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you work on all makes and models or just specific ones?” tab_id=”1537490758095-95788a22-5393″][vc_column_text]The team at the Surgery have worked on a wide range of makes and models covering US, European and Japanese manufacturers. We do not limit our work to any specific brand or models, all are welcome at our workshop.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I bring small sections of work to you or just large restorations?” tab_id=”1537490758128-97e98941-0edd”][vc_column_text]Our workshop caters for two major workflows. Large\/full restorations and small maintenance work. This allows us to treat smaller jobs like small patches of rust quickly, while still being able to cater for complete ground-up restoration.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you carry out insurance work?” tab_id=”1537490758162-2a249d30-c51d”][vc_column_text]Yes, we do carry out insurance work. Using our workshop needs to be approved by your insurance provider before we are in a position to look at and estimate a job.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row”][vc_column][vc_single_image image=”4122″ img_size=”full” alignment=”center”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/6″][\/vc_column][vc_column width=”4\/6″][vc_empty_space height=”40px”][vc_tta_accordion spacing=”15″ c_align=”center” c_icon=”chevron” active_section=”1″ no_fill=”true”][vc_tta_section title=”How much will my restoration cost?” tab_id=”1537490757703-c2a045e1-46a2″][vc_column_text]Much like renovating an old house, it can sometimes be hard to outline the total cost at the start of a project. We ask questions about how you want the car to be restored, fully disassembled and acid dipped. \u00a0Would you like to keep the inside as is and just strip the exterior? The biggest unknown for every restoration is the condition of the metalwork. This <\/p>\n","protected":false},"author":2,"featured_media":0,"parent":3012,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2570","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.thesurgery.co.nz\/wp-json\/wp\/v2\/pages\/2570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thesurgery.co.nz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.thesurgery.co.nz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.thesurgery.co.nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thesurgery.co.nz\/wp-json\/wp\/v2\/comments?post=2570"}],"version-history":[{"count":3,"href":"https:\/\/www.thesurgery.co.nz\/wp-json\/wp\/v2\/pages\/2570\/revisions"}],"predecessor-version":[{"id":5010,"href":"https:\/\/www.thesurgery.co.nz\/wp-json\/wp\/v2\/pages\/2570\/revisions\/5010"}],"up":[{"embeddable":true,"href":"https:\/\/www.thesurgery.co.nz\/wp-json\/wp\/v2\/pages\/3012"}],"wp:attachment":[{"href":"https:\/\/www.thesurgery.co.nz\/wp-json\/wp\/v2\/media?parent=2570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}