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Practice Management

Alyson J Jones (f)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.  

Administration

Deidre Cook (f)

Deputy Practice Manager assists the practice manager and is based at the New Tredegar practice.

Our dedicated administration and secretarial staff are here to support the smooth running and organisation of the Health Centre. A tremendous amount of work goes on behind the scenes keeping your records up to date and summarised, organising sufficient appointments to meet demand, arranging your hospital appointments and managing staff and finances.

Reception

When you arrive, a member of our Patient Services team will be there to welcome you and to find out how we can help you. Apart from meeting you personally, they also receive your telephone calls, make your appointments, arrange repeat prescriptions, and generally try to make your visit go as smoothly as possible. They may need to ask you further details when you telephone or visit the surgery. This is to ensure that we assist you as speedily as possible. They are bound by the same rules of confidentiality as the doctors and nurses.

Lisa Baldwin (f)
 
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