We ask patients, especially through the pandemic, to contact the surgery either by phone or using our e-consult service.

Telephone Number – 01685 700 404             Econsult service - Not Currently Available.

We run a telephone triage system in the morning and an urgent medical triage in the afternoon. Any requests are clinically assessed and prioritised accordingly, including face to face appointments, advice, signposting to an appropriate service etc. Non-urgent medical requests received of an afternoon, will be dealt with the following working day.  

MHOL

Routine appointments are available to book on line if registered for MHOL services.

We are running a telephone triage system. A member of our admin team will take your details, a brief description of the problem and contact number for a clinician ring you back.

Providing a brief description of your problem will help staff signpost your call to the most appropriate service and clinicians to prioritise your call, based on urgency/clinical need.

If you have access to online services and would like to avoid busy phone queues, we have the econsult service available via our website. You can submit details of your concern, admin requests including medication reviews and sicknotes. These will be processed in surgery and you will receive a reply either by phone or email if appropriate

Medical issues submitted before 11.30am will be dealt with the same day. Submissions after this point will be dealt with the following working day.

Routine appointments are available at least 4 weeks in advance for our practice nurse and health care assistant team. You are able to telephone the surgery to arrange an appointment. Please note, requests for blood tests must be authorised by a clinician in the first instance.

If you feel you are unable to attend the surgery but would like advice or assessment from a clinician, please contact the surgery by telephone as soon as possible, so the team can prioritise your call. 

Did you know your local pharmacy can provide advice and treatment for common ailments? For more information click the link below to down load our My Surgery App 

• Apple – https://apps.apple.com/us/app/id1531847382
• Android – https://play.google.com/store/apps/details?id=uk.co.mysurgeryapp.app

Please attend your appointment on time, If you arrive more than 10 minutes late without prior warning you will be asked to re-book your appointment. 

If you cannot keep an appointment please let us know, at least 1 hour prior to your appointment time, so that your appointment can be offered to another patient. You can phone the surgery on 01685 700404. You can also cancel online via your My Health Online account.

If you provide us with an up to date mobile phone number you will receive text reminders of booked appointments.

Failure to Attend Appointments

The practice has a DNA (Did Not Attend) policy, please make every effort to attend your appointment or cancel at least 1 hour before, if you no longer need it.  The practice offers a text reminder service for all appointments, please ensure we hold you current mobile phone number on record. 

Failure to attend any booked appointments will be recorded in medical records as 'DNA' entry (Did Not Attend) Repeated DNA's may result in you being removed from the practice list in line with our DNA policy.

As a practice, we are very interested in education and development. Every practice member has regular training, and the doctors are involved in research and learning.

We are accredited as a training practice. GP Registrars come to us during their final year of training to become registered as GPs. Registrars are fully qualified doctors who have been gaining experience in hospital medicine. We value the opportunity of helping to develop the family doctors of the future. We also help train junior doctors and medical students.