How to contact the surgery
We ask patients, especially through the pandemic, to contact the surgery either by phone or using our e-consult service.
Telephone Number – 01685 700 404 Econsult service - Not Currently Available.
We run a telephone triage system in the morning and an urgent medical triage in the afternoon. Any requests are clinically assessed and prioritised accordingly, including face to face appointments, advice, signposting to an appropriate service etc. Non-urgent medical requests received of an afternoon, will be dealt with the following working day.
Routine appointments are available to book on line if registered for MHOL services.
GP/ANP Telephone Triage
We are running a telephone triage system. A member of our admin team will take your details, a brief description of the problem and contact number for a clinician ring you back.
Providing a brief description of your problem will help staff signpost your call to the most appropriate service and clinicians to prioritise your call, based on urgency/clinical need.
If you have access to online services and would like to avoid busy phone queues, we have the econsult service available via our website. You can submit details of your concern, admin requests including medication reviews and sicknotes. These will be processed in surgery and you will receive a reply either by phone or email if appropriate
Medical issues submitted before 11.30am will be dealt with the same day. Submissions after this point will be dealt with the following working day.
Practice Nurse/HCA appointments
Routine appointments are available at least 4 weeks in advance for our practice nurse and health care assistant team. You are able to telephone the surgery to arrange an appointment. Please note, requests for blood tests must be authorised by a clinician in the first instance.
If you feel you are unable to attend the surgery but would like advice or assessment from a clinician, please contact the surgery by telephone as soon as possible, so the team can prioritise your call.
The practice policy is that the doctors will not visit children at home. Children who are ill are should be brought to the Centre for an emergency appointment where they will undergo a thorough assessment. This is considered to be a more safe approach.
Common Ailments Service
Did you know your local pharmacy can provide advice and treatment for common ailments? For more information click the link below to down load our My Surgery App
Late For Your Appointment
Please attend your appointment on time, If you arrive more than 10 minutes late without prior warning you will be asked to re-book your appointment.
Cancel an Appointment
If you cannot keep an appointment please let us know, at least 1 hour prior to your appointment time, so that your appointment can be offered to another patient. You can phone the surgery on 01685 700404. You can also cancel online via your My Health Online account.
If you provide us with an up to date mobile phone number you will receive text reminders of booked appointments.
Failure to Attend Appointments
The practice has a DNA (Did Not Attend) policy, please make every effort to attend your appointment or cancel at least 1 hour before, if you no longer need it. The practice offers a text reminder service for all appointments, please ensure we hold you current mobile phone number on record.
Failure to attend any booked appointments will be recorded in medical records as 'DNA' entry (Did Not Attend) Repeated DNA's may result in you being removed from the practice list in line with our DNA policy.
Sign Up for SMS Reminders
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Teaching & Training
As a practice, we are very interested in education and development. Every practice member has regular training, and the doctors are involved in research and learning.
We are accredited as a training practice. GP Registrars come to us during their final year of training to become registered as GPs. Registrars are fully qualified doctors who have been gaining experience in hospital medicine. We value the opportunity of helping to develop the family doctors of the future. We also help train junior doctors and medical students.