Our nurses continue to develop our nurse-led services. They take a lead role in managing chronic conditions such as asthma, diabetes, high blood pressure and heart disease & warfarin therapy. Minor illness and treatment room clinics (e.g. dressings, ear-syringing etc.) are run daily by the nurses. Well Woman and Travel clinics are run weekly. The Practice nurses also offer health education to help maintain a healthy lifestyle.

Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Our dedicated administration and secretarial staff are here to support the smooth running and organisation of the Health Centre. A tremendous amount of work goes on behind the scenes keeping your records up to date and summarised, organising sufficient appointments to meet demand, arranging your hospital appointments and managing staff and finances.

When you arrive, a member of our Patient Services team will be there to welcome you and to find out how we can help you. Apart from meeting you personally, they also receive your telephone calls, make your appointments, arrange repeat prescriptions, and generally try to make your visit go as smoothly as possible. They may need to ask you further details when you telephone or visit the surgery. This is to ensure that we assist you as speedily as possible. They are bound by the same rules of confidentiality as the doctors and nurses.

If you are expecting a baby, please see the reception team who will refer you on to a team of midwives. You need to see the midwives, preferably, before you are 10 weeks pregnant.

Our District nurses are able to visit you at home if you are housebound. They are able to provide care that includes support for patients and their carers during periods of illness, wound care including post-operative care, assessment on continence and catheterisation. They also offer ‘flu/pneumonia’ injections to all housebound patients. The District nursing team can be contacted on 01685 846847 (answer phone available to take messages).

There is a health visiting team based at New Tredegar and can be contacted on 01443 878326. There is also a team based in Rhymney, who can be contacted on 01685 846493/ 494/ 495. They are able to discuss child and family health issues at home or in the Medical Centre. Regular child Health clinics are held where issues such as sleep, behaviour, nutrition and toilet training can be discussed. Health visitors provide support to families, including emotional support, following the birth of a baby. They also work outside the practice in family centres and communities supporting public health initiatives. This work includes health promotion, such as healthy eating, smoking cessation and promoting breast feeding to a wider community.

Citizens Advice Bureau attends on a fortnightly basis.

There is a substance misuse clinic held at the surgery run by GSSMS. The practice works closely with the service that aims to provide patients with substance misuse overcome their addiction. Dr James, Dr Dalrymple have qualifications in this area.